Education

Pratt Institute

2024

2026

Master of Science

Graduate degree in Information Experience Design. GPA: 3.95

University of Michigan

2020

2025

Bachelor of Science in Information

Undergraduate degree in Information Science (User Experience Concentration). GPA: 3.62

Experience

Pratt Center for Experience Design

Aug 2024

present

User Experience Consultant

  • Spearheaded interviews, surveys, and unmoderated and moderated usability tests to garner user insights for analysis

  • Devised recommendations to improve user experience through journey mapping, personas, and mental models

  • Developed high-fidelity prototypes and design documentation to present user experience recommendations to clients

Kinetik Healthcare Solutions

Jun 2025

Aug 2025

Product Manager Intern

  • Designed and pitched an AI model to predict member no-shows with calculated risk scores and supporting features

  • Authored a Product Requirements Document and business case to define scope, impact, and value of the model

  • Conducted market research on the NEMT industry and collected product metrics to inform product strategy

  • Collaborated with the design team on UI improvements and contributed to product discussions with design expertise

Growing Hope

Aug 2023

Sep 2024

User Experience Designer & Researcher

  • Conducted user interviews, surveys, cognitive walkthroughs, and A/B testing to collect stakeholder data

  • Synthesized stakeholder data through data visualizations, personas, journey mapping to create design requirements

  • Designed low, mid, and high-fidelity prototypes for a responsive, interactive map of affordable local food resources

  • Implemented and adapted designs to clients Wordpress interface through a map making software

University of Michigan

Oct 2022

May 2024

Instructional Aide - Accessibility & Web Development

  • Graded assignments on web development through HTML, CSS, and JavaScript for 150 students every semester

  • Managed a Learning Management System for both an undergraduate and graduate programming course

  • Utilized a Project Management Software to support and communicate with instructors

Money Her Way

Jun 2022

Aug 2022

UX/Wordpress Intern

  • Designed a new logo and brand for website and social media

  • Created website graphics using Adobe Illustrator

  • Collaborated with leadership and fellow interns to upload blog posts and social media updates

  • Reconfigured website navigation and mobile layout to make Money Her Way more accessible

Skills

Languages

  • Python

  • Javascript

    • React.js

  • HTML / CSS

  • SQL

Tools

  • Figma

  • Adobe Suite (Illustrator, Photoshop, XD, InDesign)

  • Wordpress

  • Microsoft Office

  • Google Suite

  • Userlytics

  • Qualtrics

  • Miro

  • Rhinoceros 3D

  • Tobii

  • Unity

  • Procreate

Design

  • Wireframing

  • Prototyping

  • Graphic Design

  • Web Development

  • Conversation Design

  • Accessibility

  • Responsive Design

  • Creative Writing

  • Vector Art

Research

  • Quantitative & Qualitative Data Analysis

  • Affinity Mapping

  • Storyboarding

  • Personas & Scenarios

  • Journey Mapping

  • Eye Tracking

  • Usability testing

  • Survey Design

  • Interview Design

  • Heuristic Evaluation

  • SWOT Analysis

Thank you for visiting!

Have any questions or cool ideas? Let's connect!

© 2025 Grace Ho

Thank you for visiting!

Have any questions or cool ideas?
Let's connect!

© 2025 Grace Ho